If you are not receiving your 1xBet OTP (One-Time Password) or verification code, this is a common issue that affects many users. The verification code is required for two-factor authentication and certain account actions, so resolving this problem quickly is essential.
The most frequent reason for not receiving an OTP is international SMS delivery delays. If your mobile number is registered in a country with strict SMS filtering or DND (Do Not Disturb) settings enabled, the verification text message may be blocked before it reaches your device. Check your DND settings and whitelist 1xBet's sending numbers.
Another common cause is entering an incorrect or outdated phone number or email address during registration. If the contact details on your account do not match your current phone or email, OTPs will be sent to the wrong destination. Contact 1xBet support to update your registered contact information.
If you are using Google Authenticator for two-factor authentication and have recently changed your phone, the authentication codes will no longer work on the new device. You will need to contact 1xBet support via email or live chat to reset your 2FA and link your new device to the account.
How to Resolve OTP Issues
- Disable DND on your mobile device
- Request OTP to email instead of SMS
- Verify your registered phone number is correct
- Wait a few minutes and request code again
- Contact support to reset Google Authenticator
